Position Summary
A globally recognized online services company is actively hiring Remote Entry-Level Customer Support Agents to join its 100% remote team. This role offers $25 to $35 per hour and does not require a college degree or previous work experience. All support is conducted via chat and email—there are no phone calls involved. With full training provided, flexible scheduling, and growth opportunities, this is a legitimate work-from-home opportunity ideal for anyone starting their remote career or seeking consistent online income.
About the Role
The client is a high-volume subscription-based platform that offers services across education, productivity, and wellness. Customers reach out for assistance with account access, billing errors, usage guidance, and product features. You’ll interact with them via live chat and email, using structured templates, saved replies, and internal documentation. All interactions are text-based, and the role is designed to be beginner-friendly. You’ll work independently while staying connected to the broader team through collaboration tools like Slack and Notion.
Key Responsibilities
Provide Live Chat Support: Handle incoming live chat requests in real time, assisting customers with login issues, subscription questions, and product navigation.
Respond to Email Tickets: Address customer concerns submitted via email within established SLAs, using clear, friendly language and consistent tone.
Process Cancellations and Refunds: Follow internal workflows to assist with refunds, subscription cancellations, or billing inquiries using the client’s systems.
Troubleshoot Technical Issues: Use internal guides to walk users through common issues, such as browser conflicts, access errors, or payment failures.
Tag and Document Every Case: Record each customer interaction with appropriate tags and summary notes to ensure clean ticket resolution and team visibility.
Use Templates and Saved Responses: Leverage prewritten macros and suggested responses while adapting language to each customer’s needs.
Track Personal Metrics: Monitor your chat handling speed, ticket resolution rates, and customer satisfaction scores, with support provided to meet benchmarks.
Contribute to Team Feedback Loops: Share suggestions for improvements, report recurring customer complaints, and recommend updates to internal documentation.
Stay Informed: Review weekly updates and product briefs to ensure responses are accurate and reflect the most current information.
Collaborate Across Time Zones: Use asynchronous communication to stay aligned with global teammates and contribute to a 24/7 support model.
How Your Day Will Look
Beginning of Shift
Log in to your customer support dashboard and check team announcements or known issues. Start reviewing and responding to email tickets that may have come in overnight and begin accepting live chat requests.
Mid-Shift
This is typically the busiest time, with multiple chat windows open and high email volume. You’ll resolve order questions, billing problems, and product guidance queries while maintaining quality and speed benchmarks.
End of Shift
Wrap up outstanding conversations, leave notes for follow-up if needed, and contribute any helpful insights to the team channel. You’ll also have the opportunity to complete optional learning modules or attend virtual office hours for extra support.
Required Qualifications
Strong written English communication skills
Typing speed of at least 40 WPM with high accuracy
High school diploma or GED (no college degree required)
No previous customer service experience needed—training is provided
Comfortable with browser-based tools and online ticketing systems
Ability to work independently and follow structured processes
Reliable internet connection and personal computer or laptop
Available for 20–40 hours per week (some weekend availability preferred)
Open to feedback and eager to learn new skills
Time management and organizational strengths to handle multitasking
Detailed Skill-Building Tips for Success
Typing Speed and Accuracy
Improving typing speed is key to live chat performance. Practice daily with typing websites to hit or exceed the 40 WPM standard. Avoid autocorrect reliance to build lasting accuracy.
Mastering Brand Voice
Study saved replies and templates to understand the tone, phrasing, and structure expected in customer responses. Mirror that tone consistently while adding a personal touch.
Multitasking Like a Pro
Manage multiple conversations by keeping your browser organized, using keyboard shortcuts, and leveraging templates to save time without sacrificing quality.
Empathy in Every Message
Always begin with acknowledgment (“I understand how that can be frustrating”) and end with assurance (“I’ll make sure we get this resolved quickly”). It builds trust, even through a screen.
Leveraging Help Docs and Templates
Use internal resources first before escalating. Agents who maximize documentation save time, avoid errors, and perform faster with greater independence.
Staying Focused
Create a distraction-free workspace. Use headphones, turn off notifications, and take short breaks between chat bursts to stay sharp and present.
Onboarding Process with the Client
Step 1: Application and Resume Submission
Complete the initial form, upload your resume, and answer questions about your availability and tech setup.
Step 2: Writing and Typing Assessments
Submit written responses to simulated chat scenarios and complete a brief typing speed test.
Step 3: Text-Based Interview
Participate in a short interview (via email or web form) to confirm fit, schedule preference, and system readiness.
Step 4: Paid Virtual Training
Join a 5-day remote training program covering chat tools, macros, workflows, and best practices. You’ll complete exercises and shadow sample chats.
Step 5: Trial Shifts with Feedback
Your first 3–5 shifts will include support from a team lead. You’ll work real tickets while receiving live coaching and QA feedback.
Step 6: Full Access and Shift Assignment
Once performance benchmarks are met, you’ll receive your permanent shift schedule and be added to team Slack channels and documentation hubs.
Company Culture
The client promotes a values-driven, remote-first culture focused on accountability, autonomy, and growth. Team members are supported through weekly coaching, skill-building workshops, and monthly recognition. Internal communication is clear and respectful, and all employees have the opportunity to participate in process improvement and innovation. The support team includes individuals from over 20 countries and values diversity, flexibility, and clear communication.
Alternative Benefits
Flexible remote schedule tailored to your availability
Paid onboarding and skills development
Monthly rewards for top-performing agents
Access to Udemy, Skillshare, or Coursera
Annual tech stipend for home office improvements
No commute, dress code, or phone work
Internal promotion pathway to QA, lead, or training roles
Peer recognition and team contests with digital prizes
Why This Opportunity is Perfect for You
If you’ve been looking for a real online job that pays well, doesn’t require a degree, and gives you the flexibility to work from home, this is it. With comprehensive training, non-phone communication, and high pay for entry-level work, this role is perfect for those ready to take action. You’ll grow valuable skills, work in a positive digital environment, and get paid reliably—all without leaving your house.
Frequently Asked Questions
Do I need any previous job experience?
No. This position is open to first-time workers and those transitioning into remote roles. Training is provided.
Will I have to make or receive phone calls?
No. This is a strictly text-based support role using live chat and email only.
Is this job available internationally?
Yes. You can work from most countries as long as you meet tech requirements and can commit to your chosen shift.
What are the hours like?
Schedules are flexible but must be consistent. You can choose full-time or part-time shifts, with the option to work nights or weekends.
How do I get started?
Click “Apply Now,” complete the short application, and take the writing and typing assessments. Our team responds to qualified applicants within 48–72 hours. Training cohorts begin every week, so apply today to claim your spot.
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