At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
· Lead solution and architecture design for Google Cloud CX projects
· Create comprehensive architecture diagrams, demos, proof-of-concepts, and delivery accelerators
· Implement secure and scalable Google Cloud solutions in production environments through hands-on engineering
· Demonstrate deep technical expertise in Google Cloud Customer Engagement Suite (CES) services / CCAI
· Mentor developers and engineers during project execution
· Partner with project managers to ensure on-time, quality delivery
· Identify opportunities and advocate for Google Cloud solutions
· Contribute to internal knowledge sharing and practice development
Requirements
· 5+ years of architecture and implementation experience with public cloud platforms, including at least 3 years on GCP
· Hands-on experience with end-to-end implementation of key Google Cloud solutions: Dialogflow CX/ES, Conversational Insights, Speech to Text, BigQuery, Pub/Sub, GKE or Cloud Run, and/or Vertex AI
· Expert in Google Cloud foundational best practices for IAM, project hierarchy, central logging and monitoring, VPC networks, hybrid connectivity, and billing
· Experience designing and deploying production solutions on Google Cloud within contact center or CX transformation engagements
· Experience with infrastructure-as-code (Terraform), CI/CD, and containerization (Docker/Kubernetes)
· Excellent communication and client-facing skills
· Ability to balance strategic planning with hands-on implementation
· Ability to lead a small team of developers
· Google Cloud Professional Cloud Architect certification
Desired
· Experience implementing large-scale contact center transformations with one or more of the following CES solutions: Google Cloud CCaaS / CCAIP, Agent Assist, Quality AI
· Experience in Google Cloud Retail Search / Vertex AI Search for commerce
· Experience with the implementation of agentic workflows using Vertex AI
· Experience designing accelerators or packaged offerings for cloud platforms
· Familiarity with other contact center solutions (e.g., Genesys, NICE, Five9)
· Additional Professional-level Google Cloud certifications
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
...great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future,... ...for improvements based on core capabilities and patient impactContributes to criteria and reporting required for new...
...Job Details: Operating and maintaining injection molding machines to produce plastic parts. Tending metal or plastic molding, coremaking, or casting machines to mold or cast metal or thermoplastic parts or products. Responsibilities include setting up machines...
... Assist with training new employees Performs other duties as assigned With the exception of the company-owned Jet's Pizza locations that are located in Michigan, Illinois, Florida, North Carolina, Kentucky, Texas, New York, and Colorado, all other Jet's...
...Dairy Farm Herdsman (6190) Location: South Dakota JobNumber: 6190 Dairy Farm Herdsman position available on an expanding 400 cow south west South Dakota family dairy farm. Must have at least one year of experience with AI, treating cows and giving IV, assisting...
...appointments efficiently. -- Record accurate meeting minutes. -- Handle various forms of correspondence, including emails and memos. -- Assist in generating reports as needed. -- Maintain organized filing systems. -- Update and enforce office procedures. -- Procure...