Job Description

At Grapevine MSP, our mission is to partner with businesses to make sound technological decisions by promoting efficiency, security, and innovation. As the Central Valley's largest managed IT services provider, we proudly support a wide range of businesses—from small companies to enterprise-level organizations—with a comprehensive suite of services that includes proactive IT support, cybersecurity, 24/7 help desk services, cloud solutions, infrastructure management, and more.

Founded in 2009 during the height of the recession by CEO Joe Gregory, our team has grown to over 60 professionals who share a deep commitment to teamwork, innovation, and community support. Our culture is centered around collaboration and a can-do attitude. Recognized multiple years on the INC. 5000 List and MSP Global 501 , Grapevine MSP is also a Microsoft Tier-1 Solutions Provider and a trusted name in local IT excellence.

Position Overview
We are seeking a passionate and motivated Level One Technician to join our award-winning team. This is an entry-level role ideal for individuals looking to start or advance their career in IT support. As a Level One Technician, you will play a critical role in supporting our clients' IT infrastructure by providing first-line technical support, troubleshooting issues, and ensuring optimal functionality of hardware and software systems.

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Check the computer's hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality.
• Install and configure appropriate software and functions according to specifications.
• Ensure the security and privacy of networks and computer systems.
• Provide users with orientation and guidance on how to operate the new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintaining records/logs of repairs, fixes, and maintenance schedules.

Requirements

• One year of experience in the field or proven work experience
• Knowledge of helpdesk processes and customer service
• Excellent communication ability
• Outstanding organizational and time-management skills
• Ability to perform remote troubleshooting and provide clear instructions
• Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks
• Understanding of essential Active Directory management
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, anti-virus programs, and data privacy principles
• Familiar with Microsoft Office Suite setup and repair
• Excellent diagnostic and problem-solving skills
• Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)

Benefits

• Competitive Pay
• 401K Plan with matching pay contributions
• Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
• Vacation time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition
• Equipment and Tools Provided
• If you want to advance further, there are numerous training courses available. Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
• Team Events
• Social Events

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