Customer Service Representative Job at Legacy Wealth Associates, LLC, Houston, TX

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  • Legacy Wealth Associates, LLC
  • Houston, TX

Job Description

Join Legacy Wealth Associates, LLC as a Customer Service Representative and be a key part of our mission to support families in building lasting financial stability. We're looking for a motivated, people-first professional to help our customers navigate their financial journey with clarity, confidence, and care.

Role Overview:

As a Customer Service Representative, you’ll be the first point of contact for our valued customers—handling questions, offering tailored guidance, and ensuring a smooth, supportive experience every step of the way. Your ability to communicate effectively, stay organized, and understand our service offerings will be essential in fostering trust and long-term relationships.

Key Responsibilities :

  • Customer Engagement: Interact with customers remotely via phone, email, and Zoom to provide prompt and personalized assistance.

  • Service Guidance: Help customers make the most of our financial solutions by clearly explaining their benefits and applications.

  • Relationship Building: Act as a knowledgeable and trusted resource, offering relevant suggestions based on each customer’s unique financial goals.

  • Record Management: Accurately track and document all customer interactions using our internal tools to ensure consistency and quality.

What You Bring :

  • Minimum 1 year of experience in a customer-facing role such as customer service, account support, or customer success

  • Excellent written and spoken communication skills

  • A compassionate, customer-first attitude with a focus on delivering results

  • Strong attention to detail and the ability to multitask effectively

  • Readiness to complete required licensing within two weeks of starting

Why Work with Us :

At Legacy Wealth Associates, we’re more than a financial firm—we’re a team driven by purpose. Our focus is on empowering families through financial education and personalized strategies. We cultivate a supportive, growth-oriented environment where your work makes a real difference.

Benefits We Offer :

  • Remote work flexibility – 100% work from home

  • Health coverage and retirement savings plans

  • Access to financial education resources and professional development

  • Performance-based bonuses and special employee discount programs

Job Tags

Work from home,

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